Track Your Order
Track Your Order
We know how exciting it is to wait for a new piece from La Vie en Rose. Here is exactly how to follow your order every step of the way.
Step 1: Order Confirmation
As soon as you place your order, you will receive an order confirmation email with your order number and details. This confirms we have received your order and payment.
Step 2: Processing
Orders are processed within 1 to 2 business days. Engraved or personalized items require up to 5 additional business days before they ship. See our Shipping Policy for full details.
Step 3: Shipping Confirmation and Tracking Number
Once your order ships, you will receive a shipping confirmation email with your tracking number and a direct link to track your package with the carrier (USPS, UPS, or FedEx, depending on the shipping method you selected at checkout).
You can also view your order status at any time from the confirmation email by clicking “View your order” or “Track order.”
Track Directly With the Carrier
If you have your tracking number, you can also check delivery status directly on the carrier's website:
- USPS: tools.usps.com/go/TrackConfirmAction
- UPS: ups.com/track
- FedEx: fedex.com/en-us/tracking.html
Didn't Receive a Tracking Number?
Tracking numbers are sent by email once your order ships, which can take 1 to 2 business days after you place your order (up to 7 days for personalized items). Please check your spam or promotions folder first.
If it has been longer than the timeframe above and you still do not have a tracking number, contact us at support@lavieenrosejewels.com and we will look into it right away.
Tracking Shows “Delivered” but I Don't Have My Package
Please check all entrances and surrounding areas, confirm with household members or neighbors, and contact the carrier directly. See our Shipping Policy for full guidance on lost or missing packages.
Questions?
Our customer service team is here to help. Email us at support@lavieenrosejewels.com and we will get back to you as soon as possible.