Refund Policy
Refund Policy
Effective Date: July 10, 2026
This Refund Policy applies to purchases made through lavieenrosejewels.com. This Refund Policy is part of, and should be read together with, our Terms and Conditions and our Warranty Policy.
30-Day Returns. We want you to love what you ordered. If you don't, you may return or exchange most items within 30 days of delivery, subject to the conditions and exceptions below. Items returned within the first 14 days of delivery qualify for a refund to your original payment method or store credit, at your choice. Items returned between day 15 and day 30 of delivery qualify for store credit or exchange only.
1. Return Conditions
To be eligible for a return or exchange, an item must be:
- Unused, unworn, and in the same condition you received it;
- In its original packaging;
- With all tags still attached; and
- Accompanied by proof of purchase (order number or receipt).
Return shipping for general returns (change of mind, incorrect size, and similar reasons) is the customer's responsibility. You may use your own carrier at your own cost, or request our prepaid return label and have a flat $6.95 label fee deducted from your refund. Return shipping is free when we cover it under Section 3 (Defective or Damaged Items) or Section 4 (Order Errors).
2. Final Sale Items
The following items are final sale and are not eligible for return or exchange for change of mind or incorrect size, absent a manufacturing defect:
- Custom, personalized, engraved, or made-to-order items;
- Items clearly marked as clearance or final sale at the time of purchase;
- Certain earrings, for hygiene reasons, where the product page clearly discloses this at the time of purchase; and
- Permanent jewelry (welded chains).
The following are also not eligible for refund, return, or exchange: normal wear and tear, discoloration, fading, or scratches; damage due to misuse, accidents, exposure to chemicals, or improper care; and loss or theft of the product after delivery has been accepted.
This final sale policy does not limit any non-waivable rights available to you under applicable consumer protection law.
3. Defective or Damaged Items
If your item arrives with a manufacturing defect, or is damaged in transit, notify us at the contact email below within 5 business days of delivery, including your order number and clear photos of the defect or damage. If we confirm the issue is a covered manufacturing defect or shipping damage, we will, at our discretion, repair the item, replace it with the same or a comparable item, or issue a refund to the original payment method, and we will cover the cost of return shipping.
This 5-business-day window is a separate, shorter process for shipping and receiving issues only — it is not part of, and does not shorten, our 1-Year Limited Warranty. Manufacturing defects that appear later on pieces designated as carrying our 1-Year Limited Warranty remain fully covered under that Warranty Period; see our Warranty Policy for details.
4. Order Errors
If we ship you the wrong item or the wrong quantity due to our own fulfillment error, contact us within 5 business days of delivery and we will correct the error at no cost to you, including covering the cost of return shipping for the incorrect item, where applicable.
5. How to Start a Return
Email the contact address below within 30 days of delivery with your order number and the reason for your return. We will confirm eligibility and send return instructions. Returns sent back without first requesting a return may experience delays in processing.
6. How Approved Refunds Are Issued
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Whether your refund is issued to your original payment method or as store credit depends on how many days passed between delivery and the date we receive your returned item, as described in the 30-Day Returns section above. Approved refunds to the original payment method are issued within a reasonable time after we process them; please allow your bank or payment provider additional time to reflect the refund. Store credit is issued electronically and does not expire. If your order included a promotional discount or was part of a bundle, the refunded amount will reflect the price actually paid for the affected item, less any applicable return shipping fee described in Section 1.
7. Order Cancellations and Refused Orders
To request a cancellation, email the contact address below as soon as possible after placing your order. We will make reasonable efforts to cancel orders that have not entered fulfillment, but cancellation is not guaranteed once processing has begun. Personalized, engraved, custom, or made-to-order items cannot be canceled once production has started.
If we cancel an order due to a pricing error, fraud check, or product unavailability, we will issue a full refund to the original payment method. Once shipping to Mexico becomes available, shipments refused due to unpaid customs duties or taxes may qualify for a merchandise refund only after the package is returned to and inspected by us; original outbound shipping, return shipping, customs duties, brokerage fees, and any carrier charges will not be refunded and may be deducted from the merchandise refund.
8. Contact
For any refund, return, or order issue: support@lavieenrosejewels.com, including your order number and, where applicable, photos of the issue.
La Vie en Rose Jewelry LLC