Terms and Conditions
La Vie en Rose Jewelry — Terms and Conditions
Effective Date: July 11, 2026
1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and La Vie en Rose Jewelry LLC, a Texas limited liability company (“the Company,” “we,” “us,” or “our”), governing your access to and use of the website located at lavieenrosejewels.com, including any content, functionality, and services offered on or through the site (collectively, the “Site”), as well as your purchase of any products through the Site.
By accessing the Site, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Site.
We reserve the right to update, change, or replace any part of these Terms by posting updates to this page. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.
2. Eligibility
The Site is intended for use by individuals who are at least 18 years of age, or the age of majority in their jurisdiction of residence. By using the Site, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into a binding contract. If you are placing an order on behalf of a minor, you, as the purchasing adult, are solely responsible for that transaction.
3. Products, Descriptions, and Pricing
We make reasonable efforts to display our jewelry, including colors, finishes, and materials, as accurately as possible. However, we do not guarantee that your device’s display of any color, size, or detail will be entirely accurate, and slight variations between the Site and the physical product should be expected, particularly with plated and semi-precious materials, which are natural or manufactured products subject to minor variation piece to piece.
All prices are listed in U.S. Dollars (USD) unless otherwise stated at checkout. We reserve the right to change prices, discontinue products, or correct pricing errors at any time without prior notice. In the event a product is listed at an incorrect price due to a typographical, technical, or pricing error, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed and payment charged. If your payment method has already been charged for a canceled order, we will issue a full refund.
Sales tax, where applicable, will be added to the order total based on the shipping destination and applicable state or local law.
4. Orders and Payment
When you place an order through the Site, you are making an offer to purchase the selected product(s) subject to these Terms. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized or illegal activity, errors in product or pricing information, or issues identified by our fraud-prevention checks.
Payment is due in full at the time of order placement. We accept the payment methods displayed at checkout, which may include major credit and debit cards and other payment processors made available through our Shopify checkout (such as Shop Pay, PayPal, Apple Pay, or Google Pay, where enabled). All payments are processed through secure third-party payment processors; we do not store your full payment card information on our servers.
You represent and warrant that any payment information you provide is accurate and that you are authorized to use the payment method submitted.
4.1 Order Cancellation
To request a cancellation, email support@lavieenrosejewels.com as soon as possible after placing your order. We will make reasonable efforts to cancel orders that have not entered fulfillment, but cancellation is not guaranteed once processing has begun. Personalized, engraved, custom, or made-to-order items cannot be canceled once production has started.
5. Shipping and International Sales
At this time, La Vie en Rose Jewelry ships exclusively to addresses within the United States. We intend to expand shipping to Mexico in the future; once shipping to Mexico becomes available on the Site, Section 5.2 below will govern those orders and this Section 5 will be updated to reflect that Mexico shipping is active. Estimated delivery times displayed at checkout are approximate and not guaranteed; delivery may be affected by carrier delays, weather, customs processing, or other events outside our control.
5.1 Shipments within the United States
Domestic orders are shipped via the carrier(s) selected at checkout. Risk of loss and title for products purchased pass to you when the shipping carrier confirms delivery to the shipping address provided at checkout, as described in Section 5.3.
5.2 Future Shipments to Mexico
Once shipping to Mexico becomes available, orders shipped to Mexico will be subject to the following additional terms:
- The order may be subject to import duties, taxes (including IVA), customs fees, and brokerage charges (“Import Charges”) assessed by Mexican customs authorities (Agencia Nacional de Aduanas de México – ANAM) or the applicable carrier.
- Import Charges are the sole responsibility of the customer and are not included in the product price or shipping cost charged at checkout, unless expressly stated otherwise at the time of purchase.
- We are not responsible for delays caused by customs clearance, and we make no representation as to the amount of any Import Charges, which vary based on destination, product classification, and current regulation.
- It is the customer’s responsibility to determine whether the products ordered may be lawfully imported into Mexico and to comply with all applicable Mexican import regulations.
- Refused shipments due to non-payment of Import Charges may qualify for a merchandise refund only after the package is returned to and inspected by us. Original outbound shipping, return shipping, Import Charges, brokerage fees, and any carrier charges will not be refunded and may be deducted from the merchandise refund.
- Free-shipping promotions applicable to U.S. orders do not apply to shipments to Mexico.
Nothing in this section limits any consumer protection rights you may have under Mexican federal law, including the Ley Federal de Protección al Consumidor, to the extent such law applies to cross-border purchases from a U.S.-based merchant.
5.3 Risk of Loss
Title and risk of loss for all products pass to you when the shipping carrier confirms delivery to the shipping address provided at checkout. If a package is confirmed delivered by the carrier's tracking system but you did not receive it, please contact us within 5 business days so we can investigate with the carrier; claims filed after this window may not be eligible for replacement or refund.
6. Returns, Exchanges, and Final Sale Policy
30-Day Returns. You may return or exchange most items within 30 days of delivery, subject to the conditions, procedures, and exclusions set out in this Section and in our Refund Policy, which is incorporated into these Terms by reference. Eligible items received within the first 14 days after delivery may qualify for a refund to the original payment method or store credit, at your choice; eligible items received between day 15 and day 30 after delivery qualify for store credit or exchange only, as described in our Refund Policy. To be eligible, an item must be unused, unworn, and in the same condition you received it, in its original packaging, with all tags attached, and accompanied by proof of purchase. Return shipping is the customer's responsibility, as further described in our Refund Policy.
6.1 Defective or Damaged Items
If your item arrives with a manufacturing defect, or is damaged in transit, you must notify us at the contact email below within 5 business days of delivery, including your order number and clear photos of the defect or damage. If we confirm the issue is a covered manufacturing defect or shipping damage, we will, at our discretion, repair the item, replace it with the same or a comparable item, or issue a refund to the original payment method. This 5-business-day window applies to issues identified upon receiving your order; manufacturing defects that appear later on pieces designated as carrying our 1-Year Limited Warranty remain covered under Section 7.
6.2 Order Errors
If we ship you the wrong item or the wrong quantity due to our own fulfillment error, contact us within 5 business days of delivery and we will correct the error at no cost to you, including covering the cost of return shipping for the incorrect item, where applicable.
6.3 Final Sale Exclusions
The following are not eligible for return or exchange under this policy, absent a manufacturing defect: custom, personalized, engraved, or made-to-order items — which remain final sale in all circumstances absent a manufacturing defect; items clearly marked as clearance or final sale at the time of purchase; certain earrings, for hygiene reasons, where the product page clearly discloses this at the time of purchase; and permanent jewelry (welded chains). The following are also not covered under this policy: normal wear and tear, discoloration, fading, or scratches; damage due to misuse, accidents, exposure to chemicals, or improper care; and loss or theft of the product after delivery has been accepted.
This final sale policy does not limit any non-waivable rights available to you under applicable consumer protection law.
7. Limited Warranty
Select pieces, as identified on the applicable product page or order confirmation at the time of purchase, are covered by a limited warranty of one (1) year from the original date of delivery (the “Warranty Period”) against manufacturing defects in materials or workmanship, as further described in our Warranty Policy, which is incorporated into these Terms by reference. Products not identified as carrying this extended warranty are covered only under the receiving-inspection process described in Section 6.1.
During the Warranty Period, if a covered item fails due to a manufacturing defect under normal use, we will repair or replace the item at no charge, at our sole discretion, subject to inspection and confirmation of the defect. Proof of purchase (order number or confirmation email) is required to make a warranty claim.
Everyday water exposure alone will not void this warranty for eligible Sterling Silver, 18K Gold Vermeil, or stainless steel pieces, as described in our Warranty Policy. This limited warranty does not cover: normal wear and tear; gradual tarnishing, fading, or finish wear resulting from normal use, prolonged exposure, chlorine, salt water, chemicals, perfume, lotion, or improper care; water damage to Fine Jewelry or pieces featuring pearls, which are not water-resistant; bent, scratched, or broken components caused by accident, misuse, or improper storage; loss of stones or components due to impact; or any damage occurring after unauthorized repair or alteration by a third party.
To the maximum extent permitted by law, this limited warranty is the exclusive warranty applicable to covered products and is provided in lieu of all other express warranties. See Section 12 (Disclaimer of Warranties) regarding implied warranties.
8. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, product photography, designs, icons, and the compilation and arrangement thereof (collectively, “Content”), is the property of La Vie en Rose Jewelry LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may view, download, and print Content solely for your own personal, non-commercial use. You may not reproduce, distribute, modify, publicly display, republish, or create derivative works from any Content without our prior written consent. The name “La Vie en Rose Jewelry,” our logo, and related marks are trademarks of the Company and may not be used without our prior written permission.
9. User Accounts, Reviews, and Submitted Content
If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
If the Site permits you to submit product reviews, photos, comments, or other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide, perpetual, and transferable license to use, reproduce, display, and distribute that User Content in connection with operating and marketing the Site and our products. You represent that any User Content you submit is your own original work, does not infringe any third party’s rights, and does not contain unlawful, defamatory, or offensive material. We reserve the right to remove any User Content at our sole discretion.
10. Prohibited Uses
You agree not to use the Site to:
- Violate any applicable federal, state, local, or international law or regulation.
- Engage in fraudulent activity, including using a stolen or unauthorized payment method.
- Attempt to gain unauthorized access to the Site, its servers, or any connected systems or databases.
- Introduce viruses, malware, or other harmful code, or interfere with the security or proper functioning of the Site.
- Scrape, harvest, or collect data from the Site through automated means without our prior written consent.
- Resell products purchased from the Site in a manner that misrepresents your relationship with the Company, without our prior written authorization.
11. Third-Party Links and Services
The Site may contain links to third-party websites or services (including payment processors, shipping carriers, and social media platforms) that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of any third-party sites, and your interactions with those third parties are governed solely by their own terms and policies.
12. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY SET FORTH IN SECTION 7 (LIMITED WARRANTY). TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. FOR PRODUCTS COVERED BY A WRITTEN LIMITED WARRANTY UNDER SECTION 7, ANY APPLICABLE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THAT WRITTEN WARRANTY, TO THE EXTENT REQUIRED BY APPLICABLE LAW, RATHER THAN DISCLAIMED IN THEIR ENTIRETY.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you, and you may have additional rights that vary by jurisdiction.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LA VIE EN ROSE JEWELRY LLC, ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY PRODUCT PURCHASED THROUGH IT, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.
14. Indemnification
You agree to indemnify, defend, and hold harmless La Vie en Rose Jewelry LLC and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of a third party.
15. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or related to them or to your use of the Site shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles, and, where applicable, the Federal Arbitration Act.
15.1 Binding Arbitration
Except for claims that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product purchased through the Site shall be resolved exclusively through final and binding arbitration, rather than in court, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall take place in, or be venued with reference to, Travis County, Texas, unless you and the Company agree otherwise, and may be conducted remotely or on written submissions where permitted by the applicable rules.
15.2 Class Action Waiver
YOU AND THE COMPANY EACH AGREE THAT ANY ARBITRATION SHALL BE CONDUCTED IN YOUR INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS ACTION OR OTHER REPRESENTATIVE ACTION, AND YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS. If this class action waiver is found to be unenforceable as to a particular claim, that claim (and only that claim) shall proceed in a court of competent jurisdiction in Travis County, Texas, and all other claims remain subject to arbitration.
15.3 Opt-Out
You may opt out of this arbitration agreement by sending written notice to the contact email below within 30 days of first accepting these Terms, clearly stating your intent to opt out of arbitration. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Travis County, Texas, and both parties consent to personal jurisdiction and venue there.
16. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business, legal or regulatory requirements, or the functionality of the Site. The “Effective Date” at the top of this page indicates when these Terms were last revised. Material changes will be posted on this page, and your continued use of the Site after such changes constitutes your acceptance of the revised Terms.
17. General Provisions
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. These Terms, together with our Privacy Policy and any policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Site.
18. Contact Information
If you have any questions about these Terms, a return, warranty claim, or an order, please contact us:
La Vie en Rose Jewelry LLC
Website: lavieenrosejewels.com
Email: support@lavieenrosejewels.com
State of Formation: Texas