FAQ

LA VIE EN ROSE JEWELRY

Frequently Asked Questions

La Vie en Rose Jewelry — Refined Jewelry, Made for Everyday Life

ON THIS PAGE

About La Vie en Rose
Orders & Shipping
Materials & Product Quality
Warranty, Care & Repairs
Returns & Refunds
Sizing
Payment & Pricing
Contact

About La Vie en Rose

What is La Vie en Rose?

La Vie en Rose was founded by Clarette Reyes, a third-generation jeweler continuing a family legacy of craftsmanship and refinement. The brand draws on jewelry-making traditions from Italy, Thailand, Mexico, and Turkey, and works with quality materials and refined plating techniques to create pieces with a tarnish-resistant finish, designed to move easily from day to evening and to hold up to everyday wear.

Why does La Vie en Rose already have so many reviews?

La Vie en Rose has served jewelry customers in McAllen, Texas since 2021 through our physical store. Some of the reviews on this site reflect real experiences from customers who purchased in person, before our online shop launched. We keep these reviews as they were originally written because they represent genuine customer experiences with our products, not because they were submitted through our website.

Orders & Shipping

How long does it take to receive my order?

Orders are processed within 1 to 2 business days after payment is verified (“business day” means Monday through Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday begin processing the next business day. Once shipped, Standard Shipping takes 4 to 6 business days, Expedited Shipping takes 2 to 3 business days, and Overnight Shipping arrives the next business day. Engraved or personalized items require up to 5 additional business days before they ship, and cannot be cancelled, returned, or exchanged once production has started. If we cannot ship within the stated timeframe, we will email you and offer a full refund if you’d prefer to cancel.

How much does shipping cost?

Rates below apply to shipments within the United States.

Method	Cost	Delivery Time
Standard Shipping	Free on orders of $75 or more (subtotal before taxes and shipping, after discount codes). $5 on orders under $75.	4 to 6 business days
Expedited Shipping	$12.50	2 to 3 business days
Overnight Shipping	$50	1 business day (Mon–Fri; Saturday delivery may carry an added carrier fee)

See the full Shipping Policy for holiday-schedule notes and carrier details.

Do you ship to Mexico or internationally?

At this time, La Vie en Rose ships exclusively within the United States. We plan to begin shipping to Mexico in the future. Once that service launches, orders to Mexico will be subject to customs duties, taxes (including IVA), and brokerage fees assessed by Mexican customs authorities (ANAM) or the carrier — these charges are the customer’s responsibility and are not included in the order total. Free-shipping promotions available on U.S. orders will not apply to Mexico shipments, and we are not responsible for customs-related delays. Packages refused for unpaid duties or taxes may qualify for a merchandise refund only after the package is returned to and inspected by us; outbound shipping, return shipping, customs duties, and brokerage or carrier fees will not be refunded. Rates, delivery times, and full customs information will be published on our Shipping Policy page once Mexico shipping is available.

How do I track my order?

A tracking number is sent to the email you used at checkout as soon as your order ships.

What carriers do you use, and what if my package is lost or stolen?

Orders ship via USPS, UPS, or FedEx depending on destination and service selected. Once a carrier marks a package “Delivered,” La Vie en Rose is not liable for packages later lost, stolen, or reported missing — but we will help you file a carrier claim. If tracking shows “Delivered” and you haven’t received your order, check all entrances and with neighbors or household members, then contact us within 5 business days so we can assist.

Can I ship to multiple addresses, or to a military (APO/FPO/DPO) address?

We can only ship to one address per order; to send items to multiple locations, please place separate orders. Shipments to APO, FPO, or DPO addresses go out via USPS Parcel Select, and due to military handling requirements can take up to 45 days to arrive.

Can I cancel my order after I place it?

To request a cancellation, email support@lavieenrosejewels.com as soon as possible after placing your order. We will make reasonable efforts to cancel orders that have not entered fulfillment, but cancellation is not guaranteed once processing has begun. Personalized, engraved, custom, or made-to-order items cannot be canceled once production has started.

Materials & Product Quality

What materials does La Vie en Rose use?

Our collections may include 925 Sterling Silver, 18K Gold Vermeil, stainless steel, and cubic zirconia (CZ) designs, with select fine jewelry pieces available online when in stock. Each piece is inspected before it ships from us, and finishes are designed to be tarnish-resistant with proper care. Our Sterling Silver, 18K Gold Vermeil, and stainless steel pieces are also water-resistant for everyday wear; Fine Jewelry and pieces featuring pearls are not — see our Care Guide for material-specific instructions.

Will my jewelry tarnish, and will colors match exactly what I see online?

Plating and semi-precious materials can vary slightly piece to piece, and your screen may render colors slightly differently than the physical item — minor variation should be expected. Every piece includes a protective anti-tarnish finish. Our Sterling Silver, 18K Gold Vermeil, and stainless steel pieces are water-resistant, but the finish can still fade over time with prolonged exposure to chlorine, salt water, or harsh chemicals; Fine Jewelry and pieces featuring pearls are not water-resistant and should be kept dry. Following the Care Guide will meaningfully extend how long a piece keeps its shine.

Warranty, Care & Repairs

Is my jewelry covered by a warranty?

Yes — every piece designated as carrying our 1-Year Limited Warranty is covered against manufacturing defects in materials or workmanship for one year from the date of delivery, and we determine in our discretion whether a reported issue qualifies. Our Sterling Silver, 18K Gold Vermeil, and stainless steel pieces are also water-resistant for everyday wear, and incidental water exposure from everyday wear (handwashing, rain, sweat) alone will not void this warranty for those pieces; damage from swimming, prolonged water exposure, chlorine, salt water, or harsh chemicals is not covered — see our Warranty Policy for details and the Fine Jewelry and pearl exception. Separately — and this is a different, shorter process — please inspect your order within 5 business days of delivery so we can address any visible shipping damage or missing items right away. That 5-day window is only about shipping issues; it does not shorten or limit your 1-year warranty coverage.

Covered	Not Covered
Manufacturing defects in materials or workmanship, for 1 year from delivery (designated pieces)	Normal wear and tear, discoloration, fading, or scratches
Loose stones, faulty clasps, or defective chains resulting from a defect present at delivery	Damage from misuse, accidents, exposure to harsh chemicals, or improper care
Water exposure to Sterling Silver, 18K Gold Vermeil, and stainless steel pieces (everyday wear — handwashing, rain, sweat)	Water damage to Fine Jewelry (14K gold, diamonds) or to pieces featuring pearls, and any damage from swimming, prolonged water exposure, chlorine, or salt water
Visible shipping damage or missing items, if reported within 5 business days of delivery	Lost or stolen items after delivery is accepted
	Permanent (welded), custom, personalized, engraved, and discounted/sale items, unless stated otherwise

See the full Warranty Policy for claim procedures and legal terms.

How do I care for my jewelry?

General rule: our Sterling Silver, 18K Gold Vermeil, and stainless steel pieces are water-resistant for everyday wear, including handwashing and light rain. Remove all jewelry — including Sterling Silver, Gold Vermeil, and stainless steel pieces — before swimming, showering, or exercising, and avoid chlorine, salt water, and harsh chemicals. Across all materials, remove jewelry before applying lotion, perfume, or makeup, and store it in its original pouch or a lined jewelry box. By material:

Sterling Silver & Gold Vermeil: water-resistant for everyday wear (handwashing, light rain, sweat); remove before swimming, showering, or prolonged water exposure; clean only with a soft polishing cloth (never tissue or paper towel); a silver cleaner is safe on pure Sterling Silver only, never on gold or rose gold vermeil.
Fine Jewelry (14K Gold & Diamond): not water-resistant — wash gently with mild soap and lukewarm water, rinse, and dry with a soft cloth; avoid chlorine and salt water, and consider professional ultrasonic cleaning once a year for heirloom pieces.
Pearls (genuine or imitation): not water-resistant regardless of metal setting; remove before washing, swimming, or exposure to moisture, and clean only with a soft, dry cloth.
Cord bracelets: clean with a soft sponge and mild soap in lukewarm water.

Full guidance by material is on our Care Guide & Repair Policy page.

What if my piece needs a repair?

Email support@lavieenrosejewels.com with your order number and photos of the issue. If your piece is within its 1-Year Warranty Period and the issue is a covered manufacturing defect, the repair is free; after the Warranty Period, we can facilitate a repair for a reasonable service fee. Repairs typically take 15 to 20 business days once we receive your item. Permanent (welded chain) jewelry, custom or engraved items, gift cards, and damage from improper care, chemicals, accidents, or unauthorized alterations are not eligible for repair service.

Returns & Refunds

Can I return or exchange an item?

Yes. You may return or exchange most items within 30 days of delivery — including for change of mind or incorrect size — as long as the item is unused, unworn, in its original packaging, with tags attached, and accompanied by proof of purchase. Return shipping is the customer’s responsibility: use your own carrier at your own cost, or request our prepaid return label and have a flat $6.95 fee deducted from your refund. Some items are final sale and not eligible for return or exchange, including custom or personalized pieces, clearance or final-sale items, certain earrings for hygiene reasons, and permanent (welded) jewelry — see below. If your item arrives with a manufacturing defect, shipping damage, or a fulfillment error on our part, contact us within 5 business days of delivery and we will repair, replace, or refund it at our discretion, at no cost to you.

Are sale, personalized, or permanent jewelry items eligible for return?

No. Custom, personalized, engraved, and permanent (welded chain) jewelry, as well as items clearly marked as clearance or final sale at the time of purchase, are final sale and are not eligible for return, exchange, or the 1-Year Limited Warranty, unless the product page or order confirmation states otherwise. Certain earrings are also final sale for hygiene reasons when disclosed on the product page.

What if I receive the wrong item, or the wrong quantity?

If we ship the wrong item or quantity due to our own fulfillment error, contact us within 5 business days of delivery and we will correct it at no cost to you, including covering return shipping for the incorrect item where applicable.

How and when will my refund be issued?

Once we receive and inspect your return, whether your refund goes back to your original payment method or as store credit depends on how many days passed between delivery and the date we receive your return: returns received within 14 days of delivery qualify for the original payment method or store credit, at your choice, while returns received between day 15 and day 30 qualify for store credit or exchange only. Please allow your bank or payment provider reasonable time to post an approved refund after we process it. If your order included a discount code or was part of a bundle, the refunded amount reflects the price actually paid for the affected item, less any applicable return shipping fee.

Full terms are in our Refund Policy.

Sizing

How do I find my ring size, or choose a necklace length?

Each ring's available sizes and each necklace's available length are listed on its product page. For step-by-step measuring instructions, a US-size-to-millimeter conversion chart, guidance on adjustable and open rings, and a visual guide to necklace lengths (14"–20") and how extenders work, see our Size Guide. If you're still unsure, email us at support@lavieenrosejewels.com before ordering and we'll be happy to help.

Payment & Pricing

What payment methods do you accept?

We accept major credit and debit cards, along with other options made available through checkout, such as Shop Pay, PayPal, Apple Pay, and Google Pay where enabled, and buy-now-pay-later options shown at checkout. All payments are processed through secure third-party processors; we do not store your full card information on our servers.

Are prices in USD, and is sales tax included?

All prices are listed in U.S. Dollars unless otherwise stated at checkout. Applicable sales tax is added to your order total based on your shipping destination and local law.

What happens if a product is listed at the wrong price?

If a product is mistakenly listed at an incorrect price due to a typographical, technical, or pricing error, we reserve the right to cancel affected orders, whether or not the order was confirmed and charged. If your card was already charged, we will issue a full refund.

Contact

How can I reach customer support?

You can reach us anytime through our contact form or by emailing support@lavieenrosejewels.com. Support is handled entirely by email, so there’s no fixed hours window — we respond to every inquiry as promptly as possible.

La Vie en Rose Jewelry LLC is a Texas limited liability company operating lavieenrosejewels.com.